Compliance Consulting
Whether you’re seeking a temporary engagement or an ongoing retainer arrangement, our services are tailored to meet your objectives. Services include…
- Support and facilitate implementation of new laws, regulations, interpretive rulings or similar changes to regulatory requirements
- Compliance management
- Support compliance efforts related to lending, deposit accounts, safety and soundness, consumer protection and Bank Secrecy
- Consult and resolve consumer complaints
- Compliance training
- Policy reviews and templates
Document Review
C4CU’s depth of experience enables us to offer quality document review. From agreements to policies, we help move your project forward on time. We ensure that documentation adequately addresses compliance matters and protects your credit union’s interests. Services include…
- Contract review and negotiations
- Due diligence
- Ensure final contract serves your interests and satisfies regulatory criteria
Governance
Our cooperative structure, combined with volunteer boards, makes credit unions unique in the financial services marketplace.
Ensuring the appropriate practices and processes are in place to manage and direct the credit union is a constant challenge. C4CU offers value on basic blocking and tackling, such as annual meetings, elections/nominations, bylaws, and conducting effective meetings. We also have the experience to address structure and process.
We can help your credit union ensure it has the appropriate mix of policies and systems to help the board and management to make effective decisions consistent with their responsibilities. Our scope includes…
- Bylaw review
- Nominations/elections
- Annual meetings
Planning
We’ve been working with compliance matters for many years, and that gives C4CU a unique perspective on strategy, operations, marketing, field of membership, growth, and much more.
Let us put our perspective to work for you by facilitating or presenting at your next strategic planning session.
Regulatory Advocacy
C4CU staff has over 25 years of experience working with regulatory agencies on formal regulations and agency guidance. We work with trade groups and offer ideas through informal channels and formal comment letters to present the unique perspective of credit unions on emerging issues.
We monitor proposed regulations and supervisory priorities, and we can put that to work for you in a variety of ways.
No time to weigh in on regulatory proposals? We gather your perspective on important issues and translate them into cogent comments to impact pending regulations in a positive manner.
We also work with your team to prepare for examinations and audits, aiming for an optimal experience. We are also ready to work with you on exam or audit findings to develop an appropriate response.
Lending Compliance
Consumer lending is the revenue engine for credit unions. C4CU enables you to keep that engine in tune while focusing on what really matters: member service.
We monitor the consumer lending environment to keep you ahead of regulatory changes and emerging trends, such as risks attendant with class action lawsuits. We are poised to work one-on-one with your team to implement new laws or regulations, respond to exam or audit findings, or help you launch a new product.
We also provide guidance and support on the alphabet soup of regulations, licensing matters, credit cards, indirect lending, and mortgages.
Deposit Account Compliance
The checking account and debit card is the staple of the member relationship. A vast number of other services pivot off of the checking account relationship. A myriad of compliance issues apply to these services. C4CU helps you maintain these relationships effectively balancing compliance demands with a quality member experience.
We provide consultation and support of overdraft programs, tailoring disclosures to deter class action suits. We support your team in connection with trusts, power of attorney transactions, digital assets, disputes, and Bank Secrecy. If you are planning new services, we can help you with change in terms procedures and related support.
With so much riding on the account relationship, getting things right is crucial. C4CU offers years of transaction account expertise and an extra set of hands to assist your team in serving your membership.
Consumer Complaint Resolution
Consumer complaints are an unfortunate reality for credit unions. Despite your best efforts, a member is occasionally going to be unhappy with a result. C4CU helps you evaluate the complaint, ensure the response is generated within required timeframes, and deliver a response that puts your credit union in the best light.
We’ve resolved many matters submitted to NCUA or the Pennsylvania Department of Banking and Securities. We address compliance issues and prepare your team to communicate with the member. We work with you to customize the reply and ensure that it is consistent with your brand and service delivery.
